IMG_1115_edited.jpg

Commonly Asked Questions

The Info You’re After

What is your return policy?

To insure our customers satisfaction we welcome returns pending the product is unopened and unused.

We accept all unopened and unused products within 10 days of the purchase date. We will not be able to honor a return after the 10 day grace period.

Customers are responsible for return shipping cost.

How long will my order take?

Once an item is ordered and paid for, please allow 1-4 business days for your order to ship. Our products are handcrafted so they are at the peak of freshness when you get them! This can include making, infusing, bottling, labeling, and shipping. Some of the products that are handcrafted take a little longer to make than mass-produced ones. Let us know if you need an item by a specific date and we will always make it a priority to try to accommodate your needs.

Will the face oils clog my pores?

We only use non-comedogenic oils in our face serums and face oils. Non-comedogenic oils are oils that do not clog pores. We choose oils that are fast absorbing and lightweight. 

Are your products made in the USA?

Yes! Our products are meticulously handcrafted

in the state of Georgia using sustainable packaging.

Are your products mass produced?

No. We produce our products in small batches in a quaint in store lab. This insures their quality and freshness.

My product looks/smells a little different than my previous one. Why is that?

Due to the nature of using 100% pure, natural, and wild harvested ingredients, the color, aroma, and/or texture may vary with every batch. This is the beautiful inconsistency that comes with keeping ingredients as close to the earth as we can get!

How do I know if your products will work on my skin?

We suggest trying ours for at least 28 days, because this will let your skin purge and adjust to the new products for a complete cellular renewal cycle. This is especially important if you are transitioning to 100% clean & natural skincare for the first time. 

What is the shelf life of your products? 

For optimal freshness we recommend using your products within 6 - 9 months of the purchase date. Keep products out of direct sunlight and away from direct heat.

  • Facebook
  • Twitter
  • LinkedIn

©2020 created by The OLIVEBERRY Company.